REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Thank you for shopping with VistaPro LLC. Our goal is to ensure that you are completely satisfied with the goods or services you purchase. If you are not satisfied with the goods or services you purchased, please refer to the refund policy below.
Refund Eligibility
To be eligible for a refund, all items must be returned within 7 days of the original purchase. Returned items must be unused, undamaged, and fully packaged.
The following items are not eligible for the refund policy:
● Customized items
● Final sale items or promotional items
Refund Process
To request a refund, please follow the steps below:

1. Contact our customer service team with your order number and details of the items purchased.
2. The customer service team will provide a return authorization number and return address.
3. Send the item back to the specified return address along with the return authorization number.
4. Once we receive and inspect your return, we will notify you of the refund status via email.
   Refund Method
   The refund will be credited to your account using the method you originally paid for. Refund processing time may take 5-7 business days, depending on your bank or credit card company’s policies.
   Shipping Costs
   Original shipping costs and return shipping costs will not be refunded unless the return is due to our error (e.g., wrong item or damaged item).
   We promise to do our best to resolve your issue and ensure that your shopping experience with VistaPro LLC is satisfactory.